What is CT Connect?
CT Connect is middleware software that lets business applications both monitor and control telephone calls. It bridges a company’s switchboard or PBX with the applications used in contact centers, enabling telephony functions to be managed from standard business systems.
Architecture and integration
Built on a client-server architecture, CT Connect lets multiple applications and workstations share access to the same telephone infrastructure. Its API-driven, open design simplifies integration with telephony platforms and call center software, including older legacy systems.
Typical uses and capabilities
When paired with CRM systems, CT Connect can trigger automatic customer information displays when an agent answers a call. Integrated with outbound dialers, it supports workflows such as click-to-call, where agents initiate dialing by clicking a number on their screen.
Business benefits
CT Connect delivers practical improvements to contact center operations. Common advantages include faster handling and resolution of customer contacts, more personalized agent interactions, and improved first-call resolution rate...